1K+
Satisfied Customers
About Us
We’re built to support, driven to serve.
Solid Source Global Solutions is more than a call center—it’s a commitment to consistency, care, and results. Based in Santo Domingo, Dominican Republic, we’ve supported businesses for over 15 years with dependable, people-first service in the automotive and insurance industries.
Our Culture
At Solid Source, we work with a family-first mindset—not just in how we treat our team, but in how we serve our clients. Our professional yet human-centered approach sets us apart in the industry.
Our Mission
Deliver great service, build long-term partnerships, and grow—together. We’re guided by: – Customer satisfaction – Team empowerment – Continuous improvement
Be Different
“Be Different” isn’t just a motto—it’s our mindset. From helping a stranded driver to supporting large-scale operations, we show up with integrity and go beyond expectations.
Real stories from our clients.
What Our Clients Say
"I have had a relationship with Solid Source for many years across different
organizations. They are extremely flexible and dedicated to accommodating any customized program with
100 % customer satisfaction. They have been a tremendous partner over the years!"
.
Pablo Rossi
Roadside Assistance Specialist Broker
Pablo Rossi
Roadside Assistance Specialist Broker
"I have had a relationship with Solid Source for many years across different
organizations. They are extremely flexible and dedicated to accommodating any customized program with
100 % customer satisfaction. They have been a tremendous partner over the years!"
."
"My experience has been great. The staff is not only incredibly helpful in finding employees who are the right fit for our needs, but also extremely responsive. Anytime an issue comes up, they’re quick to jump in and work toward a resolution without delay. Their communication is clear and consistent, which makes the entire process smooth and stress-free. I truly appreciate their dedication and support."
Cameron Gilleland
Administrative and Engagement Manager
Cameron Gilleland
Administrative and Engagement Manager
"My experience has been great. The staff is not only incredibly helpful in finding employees who are the right fit for our needs, but also extremely responsive. Anytime an issue comes up, they’re quick to jump in and work toward a resolution without delay. Their communication is clear and consistent, which makes the entire process smooth and stress-free. I truly appreciate their dedication and support."
"We have 3 Texas MGA’s and have partnered with Solid Source Global Solutions since 2022 for FNOL and Call Center Support. They have been a reliable partner and have made sure that quality and customer service have been given the same attention we expect from our in-office employees. Solid Source Global management has provided all the monthly feedback, reporting and support that we have required in the partnership. I consider them a valued partner and recommend them to any claims group for call center support."
Mark Booth
Vice President of Claims
Mark Booth
Vice President of Claims
"We have 3 Texas MGA’s and have partnered with Solid Source Global Solutions since 2022 for FNOL and Call Center Support. They have been a reliable partner and have made sure that quality and customer service have been given the same attention we expect from our in-office employees. Solid Source Global management has provided all the monthly feedback, reporting and support that we have required in the partnership. I consider them a valued partner and recommend them to any claims group for call center support."
"Our experience with the team has been very positive. Everyone is extremely professional, prompt, and proactive. You have greatly helped us with our customer service needs at Incline, and we are happy to partner with you all."
Marina Bateman
Human Resources Manager
Marina Bateman
Human Resources Manager
"Our experience with the team has been very positive. Everyone is extremely professional, prompt, and proactive. You have greatly helped us with our customer service needs at Incline, and we are happy to partner with you all."
We’ve Got Answers For You
Here Are Some Common Questions About Our company
We specialize in supporting the automotive and insurance industries, offering customer care, roadside assistance coordination, FNOL services, and back-office support tailored to these sectors.
Our team is proudly based in Santo Domingo, Dominican Republic. We operate locally with a global mindset, offering bilingual support in both English and Spanish.
Our people-first culture, consistent service quality, and 24/7 availability make us different. We don’t just answer calls—we build lasting relationships through care, integrity, and reliability.
Yes. Every client is different, which is why we tailor our services—whether it’s claims handling, virtual assistance, or customer support—to meet your exact needs and workflows.
We’ve been helping businesses grow for over 15 years. What began as a small operation has evolved into a trusted partner for companies looking for consistent, quality service.
