Experts in Roadside Assistance
Join the growing number of businesses that trust Solid Source to elevate their customer experience. We go beyond answering calls—our dedicated team becomes an extension of your brand, delivering scalable, multilingual support tailored to your unique needs. Whether you're expanding rapidly or streamlining operations, we provide personalized, cost-effective solutions that drive real results—one interaction at a time.
Your reliable BPO partner for confident, consistent growth.
Flexible Capacity
Whether you’re handling rush or steady growth, our services adapt to your needs. Ramp up peak times.
Instant Response
No more hold music or frustrated customers. Our average response time of under 30 seconds.
Multi Language
Break language barriers and connect with customers worldwide. Our fluent agents support 20+ languages.
Consistent Quality
Every interaction matters. We deliver reliable, professional support that builds trust and customer loyalty.
1K+
Satisfied Customers
About Us
We're here to help you win, one call at a time!
Join the businesses that trust us to elevate their customer experience. At Solid Source, our dedicated team delivers reliable, scalable support tailored to your needs—helping you build stronger connections and drive long-term success, one interaction at a time.
Four Easy Steps
How To Get Started
Plan Your Outreach
Define your goals, audience, and message
for the campaign.
Set Up Your Line
Choose a dedicated phone number or
communication channel.
Pick Your Audience
Select who you want to reach (e.g.,
location, demographics).
Go Live & Engage!
Launch your campaign and start
connecting with customers.
Services
What services we offer
Professional virtual assistants handling tasks, scheduling, and support to streamline your operations with efficiency.
Timely and accurate support for First Notice of Loss (FNOL) and underwriting processes, ensuring smooth claim intake and policy assessment.
24/7 customer service delivering fast, friendly, and reliable assistance across all communication channels.
Real stories from our clients.
What Our Clients Say
"I have had a relationship with Solid Source for many years across different
organizations. They are extremely flexible and dedicated to accommodating any customized program with
100 % customer satisfaction. They have been a tremendous partner over the years!"
.
Pablo Rossi
Roadside Assistance Specialist Broker
Pablo Rossi
Roadside Assistance Specialist Broker
"I have had a relationship with Solid Source for many years across different
organizations. They are extremely flexible and dedicated to accommodating any customized program with
100 % customer satisfaction. They have been a tremendous partner over the years!"
."
"My experience has been great. The staff is not only incredibly helpful in finding employees who are the right fit for our needs, but also extremely responsive. Anytime an issue comes up, they’re quick to jump in and work toward a resolution without delay. Their communication is clear and consistent, which makes the entire process smooth and stress-free. I truly appreciate their dedication and support."
Cameron Gilleland
Administrative and Engagement Manager
Cameron Gilleland
Administrative and Engagement Manager
"My experience has been great. The staff is not only incredibly helpful in finding employees who are the right fit for our needs, but also extremely responsive. Anytime an issue comes up, they’re quick to jump in and work toward a resolution without delay. Their communication is clear and consistent, which makes the entire process smooth and stress-free. I truly appreciate their dedication and support."
"We have 3 Texas MGA’s and have partnered with Solid Source Global Solutions since 2022 for FNOL and Call Center Support. They have been a reliable partner and have made sure that quality and customer service have been given the same attention we expect from our in-office employees. Solid Source Global management has provided all the monthly feedback, reporting and support that we have required in the partnership. I consider them a valued partner and recommend them to any claims group for call center support."
Mark Booth
Vice President of Claims
Mark Booth
Vice President of Claims
"We have 3 Texas MGA’s and have partnered with Solid Source Global Solutions since 2022 for FNOL and Call Center Support. They have been a reliable partner and have made sure that quality and customer service have been given the same attention we expect from our in-office employees. Solid Source Global management has provided all the monthly feedback, reporting and support that we have required in the partnership. I consider them a valued partner and recommend them to any claims group for call center support."
"Our experience with the team has been very positive. Everyone is extremely professional, prompt, and proactive. You have greatly helped us with our customer service needs at Incline, and we are happy to partner with you all."
Marina Bateman
Human Resources Manager
Marina Bateman
Human Resources Manager
"Our experience with the team has been very positive. Everyone is extremely professional, prompt, and proactive. You have greatly helped us with our customer service needs at Incline, and we are happy to partner with you all."
Got questions?
We’ve Got Answers For You
You can request a quote by choosing the option that works best for you—fill out our online contact form, send us an email, give our sales team a call, or connect with us through live chat. Our team will promptly review your requirements and provide a customized quote tailored to your business goals, ensuring you receive the right solution at the right value.
We primarily offer support in English and Spanish, but we strive to accommodate additional language needs based on client requirements.
Getting started is simple. Contact us through our website or email, and our onboarding team will schedule a consultation to assess your needs, propose a tailored solution, and guide you through setup.
Yes, we offer fully staffed 24/7 support, including weekends and holidays, to ensure continuous coverage and excellent service at all times.
Most programs can be launched within 2 to 6 weeks, depending on complexity, training requirements, and integration needs. We work closely with your team to ensure a smooth and timely setup.
4.5+
Overall Rating
Get in touch with us
We’re here to help you find the right solution for your business. Whether you have questions about our services, need a custom quote, or want to explore how we can support your operations, our team is ready to assist. Get in touch with us today via phone, email, or live chat—we’d love to hear from you and discuss how we can work together.
Write To Us
info@solidsourceglobal.comOur Location
Plaza Independencia
Ave. Independencia No. 348, Suite 308,
Santo Domingo, Dom.
Rep.
Administration Office Hours
09:00 am - 05:00 pm
Monday - Friday
We are here for your customers!
Have any Questions? Reach Us
Blogs
Our Incredible Insights
05/30/2025
In today’s competitive market, customer retention is more important than ever. Acquiring a new customer can cost five to seven times more than retaining an existing one.
04/15/2025
The customer service landscape is evolving rapidly, and call centers are at the forefront of this transformation.
04/01/2025
Maintaining an in-house customer support team can be expensive, resource-intensive, and difficult to scale.
