At Solid Source Global Solutions, our Tech Support service is designed to help businesses
deliver fast, knowledgeable,
and friendly assistance to users experiencing technical issues. Whether it’s hardware,
software, or application-related,
we provide reliable tiered support with a focus on problem resolution and customer
satisfaction.
Our bilingual agents are trained in troubleshooting, system navigation, and remote support tools—acting as a seamless extension of your internal IT team. With 24/7 availability, we ensure your users always have the help they need, when they need it.
Tier 1 & Tier 2 Support
Initial diagnostics, ticket handling, and escalation for more complex issues.
Hardware & Software Help
Support for device setup, basic repairs, installations, and software configuration.
Remote Troubleshooting
Secure remote access to diagnose and resolve technical problems in real-time.
Account & Access Issues
Password resets, login issues, and application access support.
System Monitoring Support
Alert response and coordination with internal teams for downtime or performance issues.
Knowledgebase & Documentation
Support agents trained to follow or contribute to your technical knowledgebase.
Other Services
FNOL and UW support Roadside Assistance customer Support Virtual Assistance Backoffice Support
